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Home
About Us
Our Story
Careers
Menu
Catering
Recipes
Blog
Location
Gift Cards
Online Order
Secret Shopper
Secret Shopper
Restaurant interior and exterior performance
Order Taking and Hospitality
Food Service and Hospitality
Restaurant Staff
Management
Overall Visit
Restaurant interior and exterior performance
R1
Parking Lot
How clean and free from dirt, trash, and debris was it?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R2
Restaurant Sign
Was it undamaged and lit normally?
-
N/A
Yes
No
Comment
R3
Doors, Windows
How clean were they?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R4
Lobby/Waiting Area
How organized was the area?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R5
Ambiance
Was there any foul smell or odor in the restaurant?
-
N/A
Yes
No
Comment
R6
Ambiance
How relaxing and comfortable was the ambiance?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R7
Music
Was it at an acceptable level?
-
N/A
Yes
No
Comment
R8
Ventilation
How comfortable was the temperature and ventilation?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R9
Dining Area
How clean and free from spills and dirt was the floor?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R10
Tables, Chairs
How organized and free from damage were they?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R11
Dispensers
How well-stocked were they? (Napkins, straws, lids, etc.)
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R12
High Chairs
Were any available and in safe condition?
-
N/A
Yes
No
Comment
R13
Bathrooms
How clean were they?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
R14
Bathrooms
Were paper towels and soap available?
-
N/A
Yes
No
Comment
Previous
Next
Order Taking and Hospitality
O1
Staff
Were you greeted upon arrival?
-
N/A
Yes
No
Comment
O2
Staff
Was it with a smile or friendly manner?
-
N/A
Yes
No
Comment
O3
Food: Doner
Before you order, look at the Doner being cooked on the spit. Was any meat part burnt? If it was, secretly take a photo if possible.
-
N/A
Yes
No
Comment
O4
Time to Order
Approximately how many minutes passed after you entered restaurant did staff take your order?
-
N/A
Comment
O5
Staff
Did staff introduce him-/herself to you?
-
N/A
Yes
No
Comment
O6
Staff
How well did they treat you?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
O7
Menu
How good of a condition was it?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
O8
Food/Drink
How well did the staff know the menu?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
O9
Food/Drink
Did staff cite bestsellers or ask about an appetizer? At least 2 items should have been offered.
-
N/A
Yes
No
Comment
O10
Food/Drink
Did staff offer desserts?
-
N/A
Yes
No
Comment
O11
Refrigerator
How clean, tidy, and stocked was the ice cream fridge?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
Previous
Next
Food Service and Hospitality towards your party
P1
Order Fulfillment
Were the orders correct and on time? Note: Orders should be delivered within 6 minutes on weekends, 9 minutes when busy.
-
N/A
Yes
No
Comment
P2
Food Appearance
How visually appealing is the food?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
P3
Food Plating
How closely did food look like the menu photos?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
P4
Food Temperature
Was food the right temperature? (Not too hot/ too cold?)
-
N/A
Yes
No
Comment
P5
Clean Table
Did staff remove your empty plates or glasses within a reasonable time?
-
N/A
Yes
No
Comment
P6
Water Refill
Did staff refill your water automatically?
-
N/A
Yes
No
Comment
P7
Hospitality
How courteous and professional was staff towards your party?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
Previous
Next
Restaurant Staff in General
S1
Cleanliness
Did all staff wear clean aprons and unwrinkled uniforms?
-
N/A
Yes
No
Comment
S2
Hygiene
Did all staff observe proper hygiene practices?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
S3
Hospitality
How well did staff acknowledge guests as they were seen?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
S4
Hospitality
How courteous and professional was staff towards guests?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
S5
Teamwork
How well did staff seem to work together as a team?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
S6
Cleanliness
How well were tables cleaned and sanitized after guests left?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
S7
Hospitality
Did any staff say they would love to see you again?
-
N/A
Yes
No
Comment
Previous
Next
Management
M1
Availability
Was a manager visible or available?
-
N/A
Yes
No
Comment
M2
Hospitality
Did a manager visit your table?
-
N/A
Yes
No
Comment
M3
Teamwork
Did you observe a manager providing any direction to the staff?
-
N/A
Yes
No
Comment
M4
Professionalism
How courteous and professional were they towards GUESTS?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
M5
Professionalism
How courteous and professional were they towards Staff?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
Previous
Next
Overall Visit
VG
Guest Experience
How great was your experience as a GUEST?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
Recommendations
VS
Secret Shopper Experience
How great was your experience as a SECRET SHOPPER?
-
N/A
10
9
8
7
6
5
4
3
2
1
0
Comment
Any recommendations to improve this program?
Did a staff go above and beyond to make your or another guest's experience a great one? If yes, whom should we thank?
Your Full Name
Date and Time of Visit
Total Points
Submit
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